Michael Kamen
14 Palmer Terrace
Los Angeles, CA 90051
(319) 555-8210
mkamen@earthlink.net
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Objective
Position as a Customer Service Manager.
Abilities
8 years of customer service
Excellent written and verbal communication skills,
with an eye for detail
Extremely productive in a high volume, high stress,
environment
Proficient in the use of IBM clone and Mac desktops
Highly productive in the use of Office 2000
Professional
Self starter with a can do attitude
Employment History
1998 - Present City Financial, Los Angeles, CA
Customer Service Manager
Collaborated with the
Product Development department in developing new Fee
Based products and their
sales to the unbanked credit card membership base.
Answered an average of
three hundred customer calls in a day through the call
center queue. Worked as a Senior Representative in the
Promise to Pay department
to ensure customers where
given assistance in bringing their over limit and/or pass
due account current
Performed duties in the Retention department retaining customers
who wanted to cancel their
accounts.
1994 - 1998 CitiTrust, Santa Monica, CA
Customer Service Representative
Answered inbound calls in
support of customer needs. Conveyed in a
reassuring
manner step by step
instructions to resolve application issues.
Reviewed and
issued audits on account
information and processes. Performed
queries in multiple
databases. Adhered to government monetary
regulations. Assisted in the creation
and development of the
banks customer relationship management system
Education
Gonzaga
Universeity, Spokane, WA
B.A.,
Business & Economics, 1994
