Airline manager resume

Kyle Bailey

918 El Segundo Blvd.

Los Angeles, CA 90011

(619) 555-0812

kbailey@earthlink.com

 

 

OBJECTIVE

 

 

A challenging and rewarding possition in the airline industry. 

 

 

EXPERIENCE

 

1997 - Present             Air West                      San Francisco, CA

Customer Service Supervisor

Opened San Jose Airport Customer Service Center facility for Air West and created efficient and effective operations. Trained and supervised 50 customer service agents and ramp personnel. Responsible for daily operations decisions and dealt effectively with all crises. Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 90% of the time. Devised successful schedules enabling four planes to be serviced simultaneously. Reduced industrial accidents by 64%.

 

 

1990 - 1997                             Air West                      San Francisco, CA

Customer Service Agent

Responsibilities included ticket sales, boarding supervision and customer service during a period of phenomenal company growth. Became an expert at problem solving and dealing with customer complaints.

 

 

1987 - 1990                             Piedmont Airlines       San Francisco, CA

Customer Service Agent

Worked with staff to create the best connecting flight service available to passengers. Devised schedules enabling four planes to be serviced simultaneously.

 

 

EDUCATION

 

Biola University, La Mirada CA, 1990 

B.A., Business Administration, Communications