Technical Support resume template

Technical Support resume template William Reede
87 Macon St.
Houston, TX 77082
(902) 55 - 0975


Executive-level position with responsibilities in Technical Support and Customer Relations.


  • Project Management Team Building & Leadership
  • Staffing & Budgeting Planning & Scheduling
  • Resource Planning & Allocation Multi-Project Administration
  • Product Development (Software, QA, Documentation)
  • Process Improvement
  • International Customer Service and Support
  • Call Center Management, Telephony, Computer Telephony Integration
  • Service Delivery Systems and Quality Management


  • Directed the customer service and technical support for a $100M software company
  • Implemented a global strategy for measuring and improving international service.
  • Negotiated service contracts with Fortune 500 companies
  • Instituted formalized program schedules, periodic program reviews
  • Managed the delivery of multiple simultaneous products including the introduction of new technologies


Billings Corporation, Houston, TX
Director of Customer Relations, 1997 - Present
Provided strategic direction and operations management for the customer service division of a multinational softward company.

Delta Software, Houston, TX
Director of Customer Service, 1993 - 1997
Directed all aspects of client relations and technical support.

Anderson Associates, Austin, TX
Manager of Customer Services, 1990 - 1993
Developed a special consulting brance that was designed specifically to meet the computing needs of small business owners in the Austin area.


University of Texas, Austin, TX
B.A., Business Administration, 1990


  • Member - Texas Customer Service Association
  • Member - American Society of Technical Professionals

Selected Publications & Presentations

- Protecting Your Company's Server, presentation, New York, NY, 5/01
- Customer Service in the New Century, presentation, Paris, France, 3/00
- Tech Brainstorming, article, Houston Chronicle, 12/11/99
- The Decline in Service Quality, presentation, New York, NY, 2/99
- Understanding the Service Industry, article, Business Weekly, 9/02/98


- Available on request.

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