Retail Support resume templates

Retail consists in the sale of products to customers which later will use for their own consume. There are a variety of retail locations as department stores, supermarkets, boutiques, malls, ware house stores, hypermarkets, etc. Retail stores sell all kind of products for examples: groceries, items of clothing, electric devices, cell phones, etc. People who work in retail stores are in constant contact with customers, fact which sometimes can turn difficult, for this reason they need to develop certain skills:

  • Communication and interpersonal skills.
  • Patience and capability to accept negative criticism.
  • Polite, positive and enthusiastic.
  • Persuasive and with excellent sales skills.
  • Organized and self-motivated.
  • Capable of dealing with all type of people.

All the retail employees need these characteristics regardless what their position is, it does not matter if you they are cashiers, retail agents, cleaning staff or security personnel, they all need these skills without exception. However, there are two retail workers which need them the most, they are: customer service agents and department store managers, they are the ones who have to help customers in the case they have an inquiry, problem or doubt. Let's talk a little more about them.

A customer service agent is the responsible of making the customers feel comfortable and get what they need. They have to be at the disposal of the customer as soon as he/she enters to the store, whenever the customer has a doubt about a product they have to solve it. They also have to handle customer's complains and find them an appropriate solution which satisfies the customer but without affecting the company. Customer service agents are not forced to obtain a college degree, having skills mentioned above and experience are the only requirements.

In the case of department store manager, since they have a superior charge they also have more responsibilities. The first is that if the customer service agent cannot solve a situation he will have to do it on his her behalf. But they also have administrative responsibilities as:

  • Assigning task and schedules to workers.
  • Hiring new workers.
  • Interviewing job applicants.
  • Training new employees.
  • Handle the payroll.
  • Developing strategies to make the company increase sells.
  • Analyzing sales tendencies.

Take a look at the samples of resumes provided in this page, they will help you obtaining a good position in the retail field.