Customer Service Agent resume template

Michael Kamen
14 Palmer Terrace
Los Angeles, CA 90051
(319) 555-8210
mkamen@earthlink.net

Objective

Position as a Customer Service Manager.

Abilities

- 8 years of customer service
- Excellent written and verbal communication skills, with an eye for detail
- Extremely productive in a high volume, high stress, environment
- Proficient in the use of IBM clone and Mac desktops
- Highly productive in the use of Office 2000 Professional
- Self starter with a can do attitude

Employment History

1998 - Present / City Financial, Los Angeles, CA
Customer Service Manager
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.

1994 - 1998 / CitiTrust, Santa Monica, CA
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.

Education

Gonzaga Universeity, Spokane, WA
B.A., Business & Economics, 1994

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